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Frequently asked questions

Register

How to register

Click ‘Register’ at the top right hand side of our websiteComplete your e-mail address and a password selected by youClick ‘Register’Complete your personal informationAfter you have approved the General ConditionsYou will receive an e-mail, click the link in this...

Why can I not login directly after registration?

After your registration you will receive an automated e-mail from Schoukens Training Center with further instructions how to activate your account. Please check your spam folder in case you do not receive this e-mail directly after you completed the registration.

How does it work?

How do I place a bid?

You need to login and select the lot which you would like to place a bid. Enter the amount of your bid and click on the Place Bid button you will see the total amount of your bid, including the buyer’s premium and VAT if applicable. Please note the following:- You do...

Which cost are added to my bid?

When you place a bid, the confirmed bid includes the buyers premium and VAT if applicable. This way you are always aware of the total amount of your bid.

Buying Rules

Are there any Conditions that apply?

The General Conditions of The STC Online Auction do always apply. Each time you place a bid these General Conditions have to be accepted. In some cases Specific Conditions apply as well.

What does ‘Lot under reserve’ mean?

Sometimes the Seller places a lot under reserve. This is always indicated in the lot description. After the auction closing the Seller will indicate within maximum 48 hours if the highest bid will be accepted or not. You will be informed accordingly.

Payment

How do I pay my invoice?

Your payment by bank transfer is requested within 48 hours of the auction closing after receipt of our pro forma invoice. Please mention the Name of the Horse in the reference box.The bank account information will be clearly stated on the pro forma invoice. Your...

Where do I find my invoice

The payment should be issued based on the pro forma purchase agreement you receive after the auction closing. When your payment is received on the bank account, the official invoice or Bill of Sale will be send to your e-mail.

Account