Frequently asked questions
Click ‘Register’ at the top right hand side of our websiteComplete your e-mail address and a password selected by youClick ‘Register’Complete your personal informationAfter you have approved the General ConditionsYou will receive an e-mail, click the link in this...
After your registration you will receive an automated e-mail from Schoukens Training Center with further instructions how to activate your account. Please check your spam folder in case you do not receive this e-mail directly after you completed the registration.
Please check your spam folder in case you do not receive this email directly after you completed the registration. If the activation e-mail is also not available in your spam folder please send an e-mail to [email protected]
How does it work?
You need to login and select the lot which you would like to place a bid. Enter the amount of your bid and click on the Place Bid button you will see the total amount of your bid, including the buyer’s premium and VAT if applicable. Please note the following:- You do...
When you place a bid, the confirmed bid includes the buyers premium and VAT if applicable. This way you are always aware of the total amount of your bid.
It is not possible to cancel a bid once you have clicked the option ‘Place Bid’. This is also stated in the general terms & conditions that you have to accept before Placing the bid.
The General Conditions of The STC Online Auction do always apply. Each time you place a bid these General Conditions have to be accepted. In some cases Specific Conditions apply as well.
Yes, you can. Just contact us to make an appointment.
Sometimes the Seller places a lot under reserve. This is always indicated in the lot description. After the auction closing the Seller will indicate within maximum 48 hours if the highest bid will be accepted or not. You will be informed accordingly.
Your payment by bank transfer is requested within 48 hours of the auction closing after receipt of our pro forma invoice. Please mention the Name of the Horse in the reference box.The bank account information will be clearly stated on the pro forma invoice. Your...
Once the auction is closed all buyers will receive an e-mail with their Purchase agreement.
The payment should be issued based on the pro forma purchase agreement you receive after the auction closing. When your payment is received on the bank account, the official invoice or Bill of Sale will be send to your e-mail.
To do this, please contact us by mail or phone. Please make sure you have a valid VAT number.
To unblock your account, please contact our Customer Support Team by phone or mail.
Unfortunately, due to security measures, this is not possible. It is not possible to have multiple account with the same tax number or phone number.